Frequently asked questions

You sign one master service agreement with United Facility Partners covering every location, no matter how many local crews are behind it. We contract directly with each vetted subcontractor ourselves, so you never manage a separate agreement per site — see the full model on How It Works.

Yes — a national franchise brand runs one standardized model everywhere, while we build a network of independently vetted local companies in each market and hold them to your standard. That local-first approach tends to fit unusual building types and access rules better than a franchise model built for uniform locations. Our regional vs. national vs. consolidator guide covers the tradeoffs in full.

A scope sheet defines what gets cleaned, how often, and to what standard at a specific site. An SLA defines the service commitments around that scope — response time for a reported issue and the remedy for a missed visit. Every location gets both, under the same master contract regardless of how many sites you have.

One account manager, regardless of which site or which subcontractor is involved. That person is responsible for resolving the issue directly with the crew assigned to that location, so you never need to track down a separate vendor contact based on address.

Pricing is quoted as one consolidated number covering your full footprint. We don't publish a separate management-fee line item because our margin is built into the same quote a standalone vendor would give you per site — ask for a scope breakdown if you want cost visibility by location.

Yes. One invoice and one payment schedule cover your whole footprint by default, and we can add location- or region-level line items to that same invoice for internal cost allocation without creating separate bills.

Adding a location gets scoped and priced the same way your original footprint was, then folded into your existing invoice on the next billing cycle. Dropping a location adjusts the invoice the same way — there's no separate contract to terminate for that one site.

There's no strict minimum, though administrative savings become more noticeable once you're managing three or more separate sites. We'll scope and quote a smaller footprint if that's where you are — see our pricing guide for how quotes typically scale with location count.

We maintain vetted crew networks in 50 major metros today and can build a new one in a market we don't yet cover. Check our locations for your specific metro, or mention your city on your quote request if you don't see it listed.

Yes — that's one of the core reasons companies consolidate with us. A footprint spanning multiple states still rolls up to one master contract, one invoice, and one account manager regardless of state lines.

We scope surrounding and suburban markets around each major metro we service, so a location outside the urban core is usually still coverable. Mention the specific address on your quote request and we'll confirm crew availability there.

Yes. We scope each site by its actual building type and access requirements rather than applying one generic standard — a high-rise suite with freight elevator scheduling and a standalone suburban office get different scope sheets under the same contract.

Inspection cadence is set per site in the SLA — higher-touch for regulated or high-traffic locations — and every visit is documented with a timestamped photo report we review directly, not just a summary. We also walk sites with you at the quarterly business review across your whole account. See our vetting standards page for the specific criteria a subcontractor is held to on an ongoing basis, including what triggers removal.

Yes — certificate of insurance, inspection history, and background-check documentation for sites where it applies are available on request for any location in your footprint.

We require disclosure of every individual who will be on-site under a subcontractor's name, and undisclosed sub-subcontracting is a network violation that can result in removal. This keeps the vetting and background-check standard from being bypassed a layer down.

Our SLA baseline sets a defined response window for reported issues and a specific remedy — typically a reclean within a set number of hours — and your account manager is accountable for making sure the crew follows through.

Your location count, approximate square footage per site, and current service frequency are enough to start — you don't need finalized floor plans or existing vendor contracts in hand. Submit a quote request and we'll follow up with any site-specific questions.

Timeline depends on footprint size and how many markets are involved, since we're vetting or activating a crew for each site, but a scoped quote typically comes back within days of submitting your footprint details, not weeks.

No — request a quote first and get pricing before making any change to your current vendor relationships. We can also help sequence the transition so there's no gap in service at any location.

We move into onboarding for each location — a site walkthrough, access protocol, and scope sheet get documented before the first cleaning, the same process described on How It Works.